Powering Campus Operations at the University of Huddersfield
Challenges
- Changes in supplier arrangements and external factors such as the COVID-19 pandemic
- Managing mass bookings at short notice and handling difficult roles
Results
- Reduced staff turnover within the first shift
- Cost and time saved
- Improved communication and clarity across departments
- Improved staff well-being and sustained productivity
The Challenge
In the summer of 2014, TaskMaster Public Sector embarked on a journey with the University of Huddersfield, winning the sole supplier agreement for all non-academic temporary staff. Over the years, the university faced various challenges, including changes in supplier arrangements and the impact of external factors such as the COVID-19 pandemic. Despite this, TaskMaster Public Sector remained committed to ensuring operational continuity. From managing mass bookings at short notice to handling difficult roles, TaskMaster navigated through diverse challenges to drive efficiency on campus.
Our Approach
TaskMaster's partnership with the University of Huddersfield was characterised by a proactive and collaborative approach aimed at addressing the university's evolving needs. Leveraging our extensive experience and industry insights, we developed tailored training and induction programmes to equip staff with the necessary skills and knowledge. These programmes were designed to prepare employees for the unique demands of their roles, fostering confidence and competence from day one.
Additionally, TaskMaster implemented robust communication channels with each department, ensuring clarity and direction for staff members. By engaging closely with hiring managers and department heads, we gained a deep understanding of their staffing requirements and operational dynamics. This collaborative approach enabled us to streamline the recruitment process, from initial candidate selection to onboarding, ensuring a seamless and efficient experience for both the university and its staff.
Moreover, TaskMaster remained agile and responsive to the university's changing needs, adapting our strategies and solutions accordingly. Whether it was scaling up staffing levels during peak periods or providing support for special projects, TaskMaster was committed to meeting the university's requirements with flexibility and efficiency. Our proactive engagement and tailored service solutions were instrumental in fostering a positive work environment and driving operational excellence across the campus.
Powering Campus Operations at the University of Huddersfield
WHAT THE CLIENT SAID:
TaskMaster have supported the university catering department for a number of years. I have always found Dan and team to be extremely responsive to our needs. In a busy catering environment there is no worse feeling than being short staffed, having a resourcing partner that never lets us down is essential and I can honestly say that we receive an extremely strong and reliable service from TaskMaster which is incredibly important when we are up against it! No matter what the job role, TaskMaster have worked hard to fight the right candidate for us and strong communication has meant that any queries or issues are quickly resolved.
Sarah Hodgson - Catering Operations Manager
When we seek agency candidates, we always work together with Taskmaster to find the most appropriate people for the temporary role. TaskMaster are always on hand if I have any agency enquiries or concerns and my email communications always receive a swift response. The timesheet portal is easy to access when authorising hours worked and previously authorised timesheets can be viewed at any time.
Paula Clover - Customer Services Manager
We have partnered with TaskMaster to provide us with temporary staff for the past decade. Their user-friendly timesheet process, makes it easy for our managers to review and approve hours and the team are always responsive, proactive, and ready to address any concerns or queries promptly, reflecting their dedication to providing excellent customer service.
Natalie Plows - Human Resources Manager
